Support

A person answers every one of these. Include your vehicle’s make, model and year, and your order number if you have one.

Salessales@tevtronix.com: Before you buy: which data connection your car needs, what fits, and what we can supply.
Supportsupport@tevtronix.com: After you buy: fitting, firmware, configuration, warranty, and anything that is not working.
Requestsrequests@tevtronix.com: Feature ideas, and a protocol or vehicle you want supported.
Gallerygallery@tevtronix.com: Photos and video of your ride, for the gallery.

Buying second-hand?

Check the serial number against our register before you pay, and ask the seller to show the device listed in their account.

Is anything locked behind a paid upgrade?: No. Every unit ships with full functionality. There is no paid feature tier and no subscription.
How long do firmware updates last?: For the life of the product, free of charge, over USB-C or Bluetooth.
I am buying one second-hand. What should I check?: Check the serial against our register, and ask the seller to open their account and show the device listed under My devices. Read the serial from the device itself rather than a label — thieves may print fraudulent serial number stickers. A controller reported stolen produces no light.
Is it waterproof?: The LED strip is water resistant, but it is not guaranteed fully waterproof. Treat standing water and pressure washing with care.
Can I cut a strip shorter?: Yes, but re-waterproofing the cut end is then your responsibility.